Questions?

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The new Voltaren City2Surf app is your go-to for event schedule information, results and essential race day details!

Friends and family can also use the app to track your progress and follow you on race day.

This is a new app for 2026, any previous versions or apps will no longer be active or updated.

Download the 2026 app now on Google Play or the App Store.

Contact Us

Looking for a quick answer? Our FAQs and the 2026 Voltaren City2Surf app contain the latest event information and answers to the most common questions.

If you still need assistance, we're here to help. Please note that during race week our team receives a high volume of enquiries, so response times may be longer than usual. Thank you for your patience and understanding. 

Event Week FAQ

General entries are sold out and there is no waitlist.

Please do not be tempted to purchase an entry through a third-party. Unfortunately, sold out events are often targeted by scammers, and any entry purchased through an unauthorised source will not be valid. 

VIP Lane entries and Charity Superstar entries are still available. Find out more:

VIP Lane Entry Charity Superstar Entry

We're sorry to hear your race bib hasn't arrived yet.

If you purchased race bib postage, your bib is being delivered by Australia Post. Deliveries are expected to continue arriving until Friday 7 August. Please note that individual race bibs do not have tracking available.

If your bib has not arrived by Friday, please attend Race Bib Collection at the Hordern Pavilion on Thursday, Friday or Saturday (opening hours). A friend or family member can collect this on your behalf, please share your registration QR code with them (this will be re-sent Tuesday 4 August).

Yes, you can track friends and family on the 2026 Voltaren City2Surf app. 

  1. Download the app from Google Play or App Store
  2. Navigate to the Athlete tab
  3. Search your full name or race number
  4. Select your friend/family member
  5. Click track athlete in the top left corner
  6. Tracking will be updated each time they cross a timing mat 

 Can't find the answer? Click one of the below buttons to email our Customer Service team. 

General Event Questions

Teams Program

Merchandise Question

Fundraising for Charity

Meet the team

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Regional Director

Leanna Ali

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Marketing

Nicole Wong

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Athlete Services

Ben Clarke

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Expo

Melanie Gallagher

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Expo Bookings Portal

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Media

Craig Heydon

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Nick Hall

Partnerships

Nick Hall

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Charities

Jasper Sweet

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Media

For media-related enquiries, please contact craig.heydon@ironman.com. Media are welcome to attend the event, on the provision that an application for accreditation is submitted and approved.

Note: Media must pre-register online. No on-site media accreditations will be taken. As applications are processed, media will be notified of their access. All media granted credentials must pick up those credentials at the Media Centre at the event. Please contact us for Media Centre opening hours.

We look forward to working with you and seeing you on-site at Voltaren City2Surf.

Further Information

The IRONMAN Group Office

Email: city2surf@theironmangroup.com
Phone: (+61) 1300 761 384
Facebook: facebook.com/City2Surf
 

Please note our phone hours are 9:30am to 4:00pm AEDT Monday to Friday.

USM Events Pty Ltd (67 052 342 239) Level 6, 222 Kings Way, South Melbourne, Victoria, 3205.

Event Policies